Store Operations Manager Job Vacancy in Thika, Kenya – Retail

Job Description

Position: Store Operations Manager

Company: Carrefour Kenya

Location: Thika, Kenya

Experience: 5+ years in retail store management

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 1,500,000 – SSP 2,500,000 per annum

Vacancies:1

Company Overview

Carrefour Kenya is a leading international hyper‑market chain that has been operating in Kenya since 2006. With a strong focus on quality, affordability, and customer satisfaction, Carrefour has built a reputation for offering a wide range of products from fresh produce to electronics. The Thika store serves a vibrant community and acts as a hub for shoppers seeking convenience and value. As part of its expansion strategy, Carrefour Kenya continuously invests in talent, technology, and sustainable practices, making it an attractive employer for professionals seeking long‑term career growth in the retail sector. This role contributes directly to the company’s mission of delivering exceptional shopping experiences across Kenya, reinforcing its position as a top employer for Kenya Jobs and Jobs in Kenya.

Job Overview

The Store Operations Manager will lead all daily activities of the Thika outlet, ensuring operational excellence, high customer satisfaction, and achievement of sales targets. Reporting to the Regional Operations Director, the manager will oversee staff performance, inventory control, visual merchandising, and compliance with health and safety standards. This role is pivotal in driving profitability while maintaining Carrefour’s brand standards. Candidates will have the opportunity to shape store strategy, implement innovative processes, and collaborate with cross‑functional teams. For more information about Carrefour Kenya’s culture and values, visit https://kenyajobsearch.com/. This position offers a unique platform for professionals looking for Career Opportunities in Kenya within a dynamic retail environment.

Key Responsibilities

• Lead and motivate a team of 30+ staff members to achieve sales and service objectives.
• Manage inventory levels, stock replenishment, and loss prevention initiatives.
• Ensure compliance with all health, safety, and regulatory standards.
• Develop and execute visual merchandising plans that align with brand guidelines.
• Analyze sales data, forecast trends, and implement corrective actions to meet targets.
• Coordinate with suppliers and logistics partners to guarantee timely deliveries.
• Prepare weekly and monthly performance reports for senior management.

Required Skills

• Strong leadership and people‑management capabilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and customer‑service orientation.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of Kenyan retail regulations and compliance standards.

Education

A minimum of a Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Relevant certifications in supply chain or store operations are considered an advantage and demonstrate a commitment to professional development.

Experience

Applicants must have at least five years of progressive experience in retail store management, preferably within a hyper‑market or large‑format store. Demonstrated success in driving sales growth, managing large teams, and optimizing operational processes is essential.

Salary

The compensation package ranges from SSP 1,500,000 to SSP 2,500,000 annually, commensurate with experience and performance. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.

Benefits

• Comprehensive health and dental coverage.
• Annual performance bonus linked to store profitability.
• Employee discount across all Carrefour locations.
• Retirement savings scheme with employer contribution.
• Paid parental and annual leave.

Training

• On‑boarding program covering Carrefour’s operational standards.
• Leadership development workshops and mentorship.
• Continuous training on inventory management and merchandising.
• Access to e‑learning platforms for skill enhancement.

Working Environment

The Thika store offers a fast‑paced, collaborative environment where teamwork and innovation are celebrated. Employees benefit from modern facilities, a safe workplace, and a culture that encourages open communication and continuous improvement. Carrefour Kenya promotes a balanced work‑life approach, ensuring staff can thrive both professionally and personally.

Application Process

Interested candidates should submit their updated CV through the online portal on the Carrefour Kenya careers page. Applications will be screened by the Talent Acquisition team, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment. The recruitment timeline typically spans three to four weeks from submission to offer.

Equal Opportunity Statement

Carrefour Kenya is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or disability. Our hiring practices reflect our dedication to fairness and the belief that diverse perspectives drive better business outcomes. This commitment aligns with our broader goal of supporting Employment in Kenya and fostering Hiring in Kenya across all levels.