Freight Forwarding Operations Manager Job Vacancy in Nakuru, Kenya – Logistics & Transportation

Job Description

Position: Freight Forwarding Operations Manager

Company: DHL Express Kenya

Location: Nakuru, Kenya

Experience: 5+ years in freight forwarding and logistics management

Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or related field

Employment Type: Full-time

Industry: Logistics & Transportation

Department: Operations Management

Salary: 150,000 – 250,000 SSP per month

Vacancies:1

Company Overview

DHL Express Kenya is a leading global logistics provider with a strong presence across Africa. As part of the DHL Group, the company offers international shipping, courier services, and supply chain solutions to businesses of all sizes. With a commitment to innovation, sustainability, and customer satisfaction, DHL has built a reputation for reliability and speed. Operating in Kenya for over two decades, DHL Express Kenya supports the country’s growing trade activities, creating career opportunities that contribute to the nation’s economic development. This role offers a chance to join a world‑class organization that values professional growth and diversity, making it an ideal destination for ambitious logistics professionals seeking to make an impact.

Job Overview

The Freight Forwarding Operations Manager will lead the end‑to‑end freight forwarding function at the Nakuru hub, overseeing import and export shipments, customs clearance, and coordination with carriers. Reporting to the Regional Operations Director, you will be responsible for optimizing processes, ensuring compliance with local regulations, and delivering exceptional service to DHL’s corporate and SME clients. This position plays a pivotal role in enhancing DHL’s market share in the Central Kenya region while supporting the broader goal of seamless global trade. For more information about DHL’s career pathways, visit https://kenyajobsearch.com/.

Key Responsibilities

• Manage daily freight forwarding operations, including air, sea, and road shipments, ensuring on‑time delivery and cost efficiency.
• Coordinate with customs authorities, freight carriers, and internal teams to streamline clearance procedures.
• Develop and implement SOPs to improve operational accuracy, reduce dwell time, and enhance customer satisfaction.
• Monitor key performance indicators (KPIs) such as on‑time performance, shipment accuracy, and cost per shipment, providing regular reports to senior management.
• Lead, mentor, and evaluate a team of freight coordinators, fostering a culture of continuous improvement and accountability.
• Handle escalated client issues, providing proactive solutions and maintaining strong client relationships.
• Ensure compliance with local and international trade regulations, including Incoterms, hazardous material handling, and security protocols.
• Collaborate with sales and business development teams to identify new service opportunities and support revenue growth.

Required Skills

• Strong knowledge of freight forwarding processes, customs regulations, and international trade documentation.
• Excellent leadership and people‑management abilities with a track record of building high‑performing teams.
• Analytical mindset with proficiency in data analysis and KPI tracking.
• Effective communication and negotiation skills for dealing with carriers, clients, and government agencies.
• Proficiency in logistics software (e.g., DHL’s proprietary TMS, CargoWise, or similar platforms).
• Problem‑solving orientation with the ability to make decisions under pressure.
• Fluency in English and Swahili; additional languages are a plus.

Education

A bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related discipline is required. Professional certifications such as FIATA, IATA, or a Certified International Trade Professional (CITP) designation are advantageous.

Experience

Applicants must have a minimum of five years of progressive experience in freight forwarding, with at least two years in a supervisory or managerial capacity. Experience within a multinational logistics environment and exposure to the Kenyan market are highly valued.

Salary

The compensation package ranges from 150,000 to 250,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee assistance program and wellness initiatives.
• Discounted shipping rates for personal use.

Training

• Onboarding program covering DHL’s global standards, safety protocols, and technology platforms.
• Continuous professional development through DHL Academy courses and industry certifications.
• Leadership development tracks for high‑potential managers.

Working Environment

The Nakuru hub offers a modern, secure facility equipped with state‑of‑the‑art handling equipment and advanced IT systems. Employees benefit from a collaborative atmosphere that encourages innovation, teamwork, and a strong focus on safety and sustainability.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the DHL Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

DHL Express Kenya is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. Join us and be part of a global team that values your unique perspective and drives success together.