In-Flight Services Manager Job Vacancy in Kericho, Kenya – Aviation

Job Description

Position: In-Flight Services Manager

Company: Kenya Airways

Location: Kericho, Kenya

Experience: 5+ years in airline operations, cabin crew supervision, or in‑flight service management

Education: Bachelor’s degree in Aviation Management, Hospitality Management, or related field

Employment Type: Full-time

Industry: Aviation

Department: In‑Flight Services

Salary: SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

Kenya Airways, the flag carrier of Kenya, operates an extensive network across Africa, Europe, Asia and the Middle East. With a legacy of over four decades, the airline is renowned for its commitment to safety, customer satisfaction and operational excellence. As a member of the SkyTeam alliance, Kenya Airways offers a dynamic work environment that encourages innovation, diversity and professional growth. The airline’s strategic focus on expanding its fleet, enhancing service quality and strengthening regional connectivity makes it an attractive employer for ambitious professionals seeking rewarding career opportunities in Kenya.

Our headquarters are located in Nairobi, but we maintain operational hubs and support offices throughout the country, including emerging markets such as Kericho. By investing in local talent and community development, Kenya Airways contributes to the economic growth of the regions it serves, creating a vibrant ecosystem for both employees and passengers.

Job Overview

The In‑Flight Services Manager will lead the cabin crew team at our Kericho hub, ensuring that all passengers receive world‑class service throughout their journey. This role involves coordinating flight schedules, overseeing training programs, managing service standards, and collaborating with ground operations to deliver seamless travel experiences. The successful candidate will act as a bridge between the airline’s corporate policies and the day‑to‑day execution of in‑flight services, fostering a culture of safety, hospitality and efficiency.

For more information about Kenya Airways and our commitment to excellence, please visit our partner portal at https://kenyajobsearch.com.

Key Responsibilities

• Develop and implement in‑flight service standards that align with Kenya Airways’ brand promise.
• Supervise, mentor and schedule cabin crew members across all flights operating from Kericho.
• Coordinate with flight operations, ground handling and maintenance teams to ensure on‑time departures and arrivals.
• Conduct regular performance evaluations, coaching sessions and disciplinary actions as needed.
• Manage inventory of cabin supplies, catering contracts and safety equipment.
• Lead emergency response drills and ensure compliance with aviation safety regulations.
• Analyze passenger feedback and service metrics to drive continuous improvement.
• Prepare reports for senior management on crew performance, service quality and operational challenges.

Required Skills

• Strong leadership and people‑management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in airline reservation and crew management systems.
• Problem‑solving mindset with the ability to make quick decisions under pressure.
• Attention to detail and a commitment to safety standards.
• Customer‑focused attitude with a passion for hospitality.
• Ability to work flexible hours, including nights, weekends and holidays.

Education

A bachelor’s degree in Aviation Management, Hospitality Management, Business Administration or a related discipline is required. Relevant certifications such as IATA Cabin Crew Training or equivalent are advantageous.

Experience

Minimum of five years’ experience in airline operations, cabin crew supervision, or in‑flight service management is essential. Candidates with prior experience in a managerial role within a reputable airline will be given priority.

Salary

The compensation package ranges from SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a pension scheme.

Benefits

• Comprehensive medical and dental coverage.
• Retirement savings plan.
• Travel concessions for employees and immediate family.
• Annual leave and paid holidays in line with Kenyan labor law.
• Professional development allowances.

Training

• Initial onboarding program covering Kenya Airways policies, safety procedures and service standards.
• Ongoing cabin crew training modules, including emergency response, customer service excellence and cultural sensitivity.
• Leadership development workshops for managerial growth.

Working Environment

The role is based at the Kericho regional office, a modern facility equipped with state‑of‑the‑art training rooms, briefing areas and a comfortable staff lounge. Employees enjoy a collaborative atmosphere where teamwork and innovation are celebrated. The position requires occasional travel to Nairobi and other operational bases for coordination meetings and training sessions.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through our online portal. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for an interview. For detailed application guidelines, please refer to https://tanzaniajobsearch.com/.

Equal Opportunity Statement

Kenya Airways is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.