Hospitality Operations Manager Job Vacancy in Nakuru, Kenya – Hospitality and Tourism

Job Description

Position: Hospitality Operations Manager

Company: Sarova Hotels & Resorts

Location: Nakuru, Kenya

Experience: 5-7 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Hospitality and Tourism

Department: Operations

Vacancies: 1

Company Overview

Sarova Hotels & Resorts is a premier leader in the African hospitality sector, dedicated to providing world-class luxury and authentic cultural experiences across East Africa. As a cornerstone of the tourism industry, we pride ourselves on maintaining the highest standards of service, elegance, and guest satisfaction. Our portfolio includes luxury lodges, boutique hotels, and urban retreats that showcase the natural beauty and rich heritage of the region. We are committed to sustainable tourism practices and community engagement, ensuring that our growth contributes positively to the local ecosystems and economies where we operate. For those seeking career opportunities in Kenya, Sarova offers a dynamic and rewarding environment where excellence is celebrated and professional growth is prioritized.

Job Overview

We are currently seeking a highly organized and proactive Hospitality Operations Manager to lead our Nakuru facility. This critical role is designed for a leader who thrives in fast-paced environments and possesses a deep passion for service excellence. The successful candidate will oversee daily operations, ensuring that every guest experience is seamless, luxurious, and memorable. You will be responsible for coordinating various departments, including front office, housekeeping, and food and beverage, to maintain our reputation as a top-tier destination. This is a premier job vacancy in Kenya for a professional who understands the intricacies of high-end hospitality management and is eager to drive operational efficiency. To learn more about our mission, visit kenyajsearch.com.

Key Responsibilities

• Oversee daily front-of-house and back-of-house operations to ensure consistent service delivery.
• Manage departmental budgets and implement cost-control measures without compromising quality.
• Lead, mentor, and train staff to uphold the Sarova brand standards of excellence.
• Monitor guest feedback and implement corrective actions to enhance the overall guest experience.
• Coordinate with procurement and maintenance teams to ensure facility standards are met.
• Ensure compliance with all local health, safety, and licensing regulations.

Required Skills

• Advanced leadership and team management capabilities.
• Exceptional communication and interpersonal skills in English and Swahili.
• Strong financial acumen and experience in P&L management.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Problem-solving skills with a focus on guest-centric solutions.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in hospitality management or specialized training in luxury service standards are highly preferred.

Experience

Candidates must demonstrate a minimum of five to seven years of progressive experience in hospitality operations, preferably within a 4-star or 5-star hotel environment. Proven experience in managing large teams and handling complex operational logistics is essential for success in this role.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive health and wellness insurance.
• Performance-based annual bonuses.
• Opportunities for international training and development.
• Duty meals and staff accommodation options.

Training

Sarova Hotels & Resorts is committed to continuous learning. New hires will undergo an intensive orientation program covering brand standards, service protocols, and safety procedures. We also offer ongoing professional development workshops to keep our leaders at the forefront of the industry. For more job listings across the continent, check ethiopiajobssearch.com.

Working Environment

The working environment is professional, high-energy, and highly interactive. You will work closely with a diverse team of professionals in a luxury setting that requires attention to detail and a high degree of emotional intelligence. While the role is primarily based in Nakuru, you will be part of a larger regional network of excellence.

Application Process

Interested candidates who meet the specified requirements should submit their updated CV and a cover letter through our official recruitment portal. Please ensure all documentation is accurate and reflects your most recent professional achievements. This is one of many employment in Kenya opportunities we facilitate for top-tier talent. For more information on regional vacancies, visit cameroonjobsearch.com.

Equal Opportunity Statement

Sarova Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or disability. We encourage all qualified candidates to apply and contribute to our vibrant workplace culture.