Freight Operations Coordinator Job Vacancy in Nairobi, Kenya – Logistics

Job Description

Position: Freight Operations Coordinator

Company: DHL Global Forwarding Kenya

Location: Nairobi, Kenya

Experience: 2-4 years

Education: Bachelor’s degree in Supply Chain Management or related field

Employment Type: Full-time

Industry: Logistics

Department: Operations

Salary: SSP 120,000 – 180,000 per month

Vacancies:1

Company Overview

DHL Global Forwarding Kenya is a leading international freight forwarding and logistics solutions provider with a strong presence across East Africa. As part of the DHL Group, the company delivers end‑to‑end supply chain services, including air, ocean, road, and rail freight, customs brokerage, and warehousing. With a commitment to innovation, sustainability, and customer‑centricity, DHL Kenya plays a pivotal role in facilitating trade and supporting the growth of businesses throughout the region. The organization consistently ranks among the top employers in Kenya, offering dynamic career pathways and a culture that values diversity, continuous learning, and teamwork. This position contributes directly to DHL’s mission of connecting people and improving lives, making it an exciting opportunity for professionals seeking to advance their logistics careers in Kenya.

Job Overview

The Freight Operations Coordinator will manage the day‑to‑day coordination of inbound and outbound shipments, ensuring timely and accurate movement of goods across borders. Reporting to the Operations Manager, the role involves close collaboration with customers, carriers, customs authorities, and internal teams to optimize freight processes, resolve issues, and maintain high service standards. This position is integral to DHL’s operational excellence and supports the broader goal of delivering seamless logistics solutions to clients across various industries. For more information about DHL’s career opportunities, visit Kenya Job Search and explore how you can become part of a global logistics leader.

Key Responsibilities

• Coordinate and monitor the execution of air, ocean, and road freight shipments, ensuring compliance with schedules and documentation requirements.
• Prepare and verify shipping documents, including commercial invoices, packing lists, bills of lading, and customs declarations.
• Liaise with carriers, freight forwarders, and customs brokers to resolve delays, discrepancies, or regulatory issues.
• Maintain accurate shipment records in DHL’s transport management system and provide regular status updates to customers.
• Analyze freight data to identify cost‑saving opportunities and recommend process improvements.
• Support the development of operational SOPs and ensure adherence to health, safety, and security standards.
• Collaborate with the sales and customer service teams to address client inquiries and enhance service satisfaction.

Required Skills

• Strong knowledge of international freight regulations, Incoterms, and customs procedures.
• Excellent communication and negotiation skills with carriers and internal stakeholders.
• Proficiency in logistics software (e.g., SAP TM, CargoWise) and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Attention to detail and ability to manage multiple shipments simultaneously.
• Problem‑solving orientation and ability to work under pressure.

Education

A bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related discipline is required. Relevant certifications such as FIATA, IATA, or customs compliance courses are advantageous.

Experience

Applicants should have 2‑4 years of hands‑on experience in freight forwarding, logistics operations, or supply chain coordination, preferably within an international logistics environment.

Salary

The role offers a competitive salary range of SSP 120,000 to 180,000 per month, commensurate with experience and qualifications. Performance‑based incentives and annual reviews are part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee assistance program and wellness initiatives.
• Opportunities for international assignments and career progression.

Training

• Onboarding program covering DHL systems, compliance, and safety protocols.
• Continuous professional development through workshops, e‑learning, and industry certifications.
• Mentorship from senior logistics experts to accelerate skill growth.

Working Environment

DHL Kenya provides a modern, collaborative workspace equipped with state‑of‑the‑art technology and a supportive team culture. Employees benefit from a safe, inclusive environment that encourages innovation and respects work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the DHL Careers website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

DHL Global Forwarding Kenya is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.