Retail Operations Strategy Manager Job Vacancy in Makueni, Kenya – Retail & Consumer Goods

Job Description

Position:Retail Operations Strategy Manager

Company:Carrefour Kenya

Location:Makueni, Kenya

Experience:5+ years in retail operations or strategy roles

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail & Consumer Goods

Department:Operations Strategy

Salary:SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

Carrefour Kenya is a leading international retailer operating a network of hypermarkets, supermarkets and convenience stores across the country. With a commitment to delivering quality products, competitive pricing and an exceptional shopping experience, Carrefour has become a trusted brand for millions of Kenyan consumers. The company invests heavily in technology, sustainability and talent development, creating a dynamic environment where innovative ideas thrive. As part of its expansion strategy, Carrefour is establishing a regional hub in Makueni to serve the growing demand for modern retail solutions in the Eastern Province. This hub will play a pivotal role in driving operational excellence, market penetration and community engagement, offering exciting career opportunities for professionals who are passionate about retail transformation.

Job Overview

The Retail Operations Strategy Manager will lead the development and execution of strategic initiatives that enhance store performance, optimize supply chain efficiency and elevate the overall customer experience across Carrefour’s Makueni footprint. Reporting to the Country Operations Director, the role requires a blend of analytical acumen, strategic thinking and hands‑on leadership to translate market insights into actionable plans. The successful candidate will collaborate with cross‑functional teams, including merchandising, logistics, finance and human resources, to ensure alignment with corporate objectives and local market dynamics. This position is central to Carrefour’s ambition to become the most customer‑centric retailer in Kenya, and it offers a unique platform to influence the future of retail in the region.

For more information about Carrefour Kenya’s vision and values, visit https://kenyajobsearch.com.

Key Responsibilities

• Develop and implement multi‑year retail operations strategies that drive sales growth, margin improvement and cost reduction.
• Conduct comprehensive market and competitor analyses to identify emerging trends, consumer preferences and growth opportunities.
• Lead cross‑functional project teams to design, pilot and roll out new store formats, omnichannel initiatives and technology solutions.
• Monitor key performance indicators (KPIs) such as same‑store sales, inventory turnover, customer satisfaction and labor productivity, providing regular reports to senior leadership.
• Collaborate with the merchandising team to align product assortment, pricing and promotional strategies with operational capabilities.
• Optimize supply chain processes, including demand forecasting, replenishment planning and last‑mile delivery, to ensure product availability and reduce waste.
• Develop talent management programs for store managers and frontline staff, fostering a culture of continuous improvement and customer focus.
• Ensure compliance with local regulations, health and safety standards, and Carrefour’s corporate governance policies.

Required Skills

• Strong analytical and problem‑solving abilities with proficiency in data‑driven decision making.
• Excellent communication and stakeholder management skills, capable of influencing senior executives and frontline teams.
• Deep understanding of retail operations, supply chain logistics and omnichannel retailing.
• Proficiency in retail management software, ERP systems and advanced Excel or BI tools.
• Strategic mindset with the ability to translate vision into detailed execution plans.
• Leadership experience in managing multidisciplinary project teams.
• Adaptability to fast‑changing market conditions and a results‑oriented attitude.

Education

A Bachelor’s degree in Business Administration, Retail Management, Supply Chain Management, Economics or a related discipline is required. A Master’s degree or relevant professional certifications (e.g., PMP, CSCP) are highly desirable and will be considered an advantage during the selection process.

Experience

Minimum of five (5) years of progressive experience in retail operations, strategy development or consulting within a large‑scale retail environment. Prior experience with international retail brands or exposure to emerging markets in Africa is preferred. Demonstrated success in leading transformation projects that resulted in measurable performance improvements is essential.

Salary

The compensation package ranges from SSP 150,000 to SSP 250,000 per month, commensurate with experience, qualifications and performance. The package includes a performance‑based bonus, health insurance, pension contributions and other employee benefits.

Benefits

• Competitive monthly salary with performance incentives.
• Comprehensive health and medical coverage for employee and dependents.
• Pension scheme aligned with Kenyan regulations.
• Employee discount program across Carrefour stores nationwide.
• Professional development allowance and tuition reimbursement.
• Paid annual leave, sick leave and maternity/paternity leave.

Training

• Onboarding program covering Carrefour’s global standards, brand values and operational processes.
• Leadership development workshops focused on strategic thinking, change management and people management.
• Continuous learning opportunities through e‑learning platforms, industry conferences and mentorship schemes.

Working Environment

Carrefour Kenya offers a collaborative, inclusive and fast‑paced work environment where innovation is encouraged. The Makueni hub features modern office facilities, state‑of‑the‑art meeting rooms and access to digital tools that support remote and hybrid work arrangements. Employees are empowered to take ownership of projects, share ideas openly and contribute to the company’s sustainability agenda, which includes waste reduction, energy efficiency and community outreach programs.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience and motivation for applying through the online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Makueni office.

For additional career resources and to explore other opportunities, visit https://www.gambiajobsearch.com/.

Equal Opportunity Statement

Carrefour Kenya is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected and given the chance to thrive regardless of gender, age, ethnicity, disability, sexual orientation or any other protected characteristic. All qualified applicants will receive consideration for employment without discrimination.