Sales & Marketing Jobs, KONE Corporation Jobs.
Reporting directly to the Sales Manager, New Building Solutions, we are looking for an energetic and enthusiastic Sales Specialist – New Building Solutions to be based in our Nairobi, Kenya office. In this role, you will ensure the proactiveness and efficiency of New Building Solutions (NBS) Sales. This role supports NBS Sales by taking care of handling, booking customer meetings, and contacting customers by phone or via online channels. This role may also support sales planning and sales funnel actions.
This is a unique opportunity to join a team of professionals who strive to drive service contract sales development strategies and share best practices. If you feel you have what it takes and can add significant value to this role and department, then apply for this exciting opportunity!
Responsibilities
- Drive Sales Excellence: Proactively generate leads, opportunities, orders, and contracts to meet sales budgets and pricing targets while ensuring optimal market pricing for KONE solutions.
- Build Client Relationships: Develop and nurture relationships with architects, developers, consultants, and other influencers, promoting KONE’s full product portfolio to meet client needs and create lifecycle value.
- Solution Selling: Engage early in project phases to drive solution-based selling, demonstrating the value of KONE’s innovative and digital offerings to stakeholders.
- Market Growth: Strengthen KONE’s position in your assigned market or customer base, identifying trends and opportunities to enhance market share and profitability.
- Cross-Selling Collaboration: Create and share leads across the KONE sales team to maximize cross-selling opportunities and ensure a cohesive sales strategy.
- Customer Satisfaction: Maintain high levels of client satisfaction, resolving complaints in collaboration with the KONE team and ensuring seamless project execution.
- Data Management: Accurately document customer and contact information in the CRM system, ensuring data integrity and actionable insights.
- Project Accountability: Oversee projects from lead generation to order booking, ensuring site readiness, contract alignment, and smooth sales-to-operations handovers.
- Business Development: Support initiatives such as customer visits to improve KONE’s customer-centricity, competitive position, and profitability.
- Team Collaboration: Work closely with Country Operations and Global New Equipment Business (NEB) teams to drive profitable growth.
- Back-Office Support: Provide back-office support to field operations by assisting in tender preparation and ensuring all required documentation is completed accurately and on time.
- Sales Support Coordination: Support sales teams during the tendering process by compiling, reviewing, and coordinating proposals to enhance competitiveness and win rates.
- Administrative Excellence in Tendering: Ensure efficient administrative handling of tender-related activities, enabling sales teams to focus on client engagement and opportunity conversion.
- Technical Coordination: Collaborate with Customer Solutions Engineering (CSE) during tendering for non-standard cases, ensuring technical accuracy and compliance with local policies.
Qualifications
- A bachelor’s degree in engineering or higher will be advantageous; however, other suitable and relevant qualifications will be considered.
- 3 – 5 years’ technical experience in the elevator/escalator industry preferred.
- 3 – 5 years’ technical experience in the construction, building material, or related industry.
- Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
- Passion for sales, with a proven track record and a strong customer focus.
- Excellent English communication, presentation, and negotiation skills; additional proficiency in Chinese will be considered an advantage.
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