Patient Safety & Quality of Care Advisor | MSF Kenya

Médecins Sans Frontières (MSF Eastern Africa / Doctors Without Borders) is recruiting a Patient Safety & Quality of Care (PS-QoC) Advisor to strengthen healthcare quality, patient safety systems, and clinical governance across MSF Ubuntu Programs.

This senior-level humanitarian healthcare role is ideal for professionals experienced in clinical governance, healthcare quality assurance, patient safety management, medical program coordination, nursing leadership, public health systems, and humanitarian medical operations.

Based in Nairobi, Kenya, the role involves significant travel to country programs (60–70% travel) to support patient-centered care, healthcare standards implementation, quality improvement plans, and evidence-based clinical practices.

Patient Safety & Quality of Care (PS-QoC) Advisor – Nairobi, Kenya

Job Overview

The Patient Safety & Quality of Care Advisor will provide strategic, technical, and operational leadership to strengthen patient safety, healthcare quality standards, clinical governance systems, and ethical medical care delivery across MSF Ubuntu operations.

The successful candidate will support program teams to improve patient outcomes, healthcare compliance, medical safety reporting, healthcare risk management, quality assurance frameworks, and continuous clinical improvement systems aligned with MSF international medical standards.

Healthcare professionals seeking additional regional opportunities may browse verified vacancies at medical jobs in Kenya

Job Title

Patient Safety & Quality of Care (PS-QoC) Advisor

Organization

MSF Eastern Africa (MSF Ubuntu Programs)

Job Location

Nairobi, Kenya
(Approximately 60–70% travel to country programs)

Employment Type

Full-Time

Contract Duration

3-Year Renewable Contract

Start Date

As Soon As Possible

Job Description (Key Duties & Responsibilities)

Strategic & Technical Leadership

The PS-QoC Advisor will:

• Develop and implement clinical governance frameworks, patient safety strategies, and quality of care systems aligned with MSF International standards
• Design and improve patient safety reporting systems, quality indicators, and monitoring frameworks
• Support implementation of patient charters, patient incident reporting systems, and healthcare minimum standards
• Coordinate quality-of-care committees and contribute to MSF Ubuntu medical strategies and operational planning
• Support institutional healthcare improvement programs and quality initiatives

Technical & Operational Support

• Support country teams in integrating quality improvement plans (QIPs) into healthcare projects
• Strengthen healthcare service delivery through patient safety monitoring and risk reduction strategies
• Conduct regular field visits to support healthcare teams in improving service quality
• Provide technical guidance on healthcare governance and medical program quality

Monitoring, Reporting & Clinical Learning

• Analyze patient experience surveys and healthcare indicators to improve care delivery
• Conduct clinical audits and prepare high-quality reports with actionable recommendations
• Lead evidence-based operational research related to healthcare quality and patient safety
• Translate findings into sustainable healthcare improvements and institutional learning

Representation & Coordination

• Represent MSF Ubuntu in quality-of-care networks, technical platforms, and inter-sectional healthcare forums
• Collaborate with humanitarian health stakeholders and medical specialists across programs

Capacity Building & Staff Development

• Mentor healthcare staff and support recruitment and workforce development
• Facilitate training workshops, webinars, and learning sessions on patient safety culture and healthcare quality standards
• Support development of medical learning materials and healthcare governance tools

Medical and public health professionals exploring wider African healthcare opportunities may also review openings at medical jobs in Egypt

Education Requirements

Applicants must possess:

Essential Qualifications

• Degree in:
  • Medicine
  • Nursing
  • Healthcare-related discipline

Preferred Qualification

• Master’s Degree in Clinical Leadership, Clinical Governance, Public Health, or related field is an advantage.

Experience Requirements

Essential Experience

Candidates should demonstrate:

• Minimum 5 years of professional experience with:
  • MSF (Doctors Without Borders) OR
  • International humanitarian medical organizations
• Prior experience as:
  • Health Coordinator
  • Deputy Medical Coordinator
  • Patient Safety Manager
  • Quality of Care Implementer
  • Clinical Governance Advisor
• Proven experience in:
  • Clinical governance systems
  • Patient safety frameworks
  • Healthcare quality assurance programs
  • Medical policy implementation
  • Healthcare standards monitoring

Preferred Experience

• Strong experience working in multicultural and international healthcare environments
• Experience promoting equity, diversity, inclusion, and collaborative healthcare leadership

Required Skills & Competencies

The ideal candidate should possess strong expertise in:

• Clinical Governance
• Patient Safety Management
• Healthcare Quality Improvement
• Medical Program Coordination
• Health Systems Strengthening
• Public Health Program Management
• Clinical Audit & Reporting
• Data Analysis & Healthcare Monitoring
• Healthcare Risk Management
• Medical Operations Support
• Capacity Building & Staff Mentorship
• Stakeholder Engagement
• Cross-Cultural Communication
• Strategic Healthcare Planning
• Healthcare Policy Implementation

Technical Skills

• Advanced Microsoft Office Suite, especially MS Excel
• Strong report writing and presentation skills
• Ability to develop clear, concise, and actionable recommendations

Language Requirements

Essential

• Fluent spoken and written English

Advantageous

• Knowledge of French is considered an asset

Salary & Benefits

Salary

Competitive salary aligned with MSF reward policy and local employment conditions

Work-Life Balance Benefit

EUR 620 – EUR 1,159 per month, depending on individual and administrative status.

Additional Benefits Include:

• 25 annual leave days per year
• Sick leave, maternity leave (21 weeks) and paternity leave (4 weeks)
• 10% employer pension contribution
• International medical and disability insurance
• Relocation support for eligible non-Kenyan staff
• Flexible work arrangements with 2 remote working days possible weekly
• Education support for eligible dependents
• International travel and networking opportunities
• Annual home leave travel for eligible international staff

Healthcare leadership and medical management professionals can also explore broader opportunities across Africa through medical jobs in South Africa

Training & Career Development

MSF offers extensive professional development including:

• Clinical governance and healthcare leadership training
• Patient safety and quality assurance learning programs
• Humanitarian healthcare operations exposure
• Online medical learning resources
• Leadership mentoring and peer learning opportunities
• Language and multicultural collaboration training
• International workshops, conferences, and professional exchanges

Why Join MSF?

Working with MSF provides a unique opportunity to contribute to life-saving humanitarian healthcare systems while strengthening patient-centered care, medical quality improvement, healthcare ethics, and global public health initiatives.

Employees benefit from global exposure, international collaboration, and hands-on experience in humanitarian medicine, healthcare quality systems, medical operations, and patient safety leadership.

Application Deadline

31st Jan 2027

How to Apply

Interested applicants should apply through the official MSF recruitment platform and upload:

• Curriculum Vitae (CV) in English
• Letter of Motivation (Mandatory)

Applications without a motivation letter will not be considered. Local and international candidates are encouraged to apply.