Hotel Revenue Management Analyst Job Vacancy in Kitale, Kenya – Hospitality

Job Description

Position: Hotel Revenue Management Analyst

Company: Serena Hotels

Location: Kitale, Kenya

Experience: 3-5 years

Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field

Employment Type: Full-time

Industry: Hospitality

Department: Revenue Management

Salary: SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

Serena Hotels is a leading East African hospitality brand renowned for delivering world‑class guest experiences across Kenya, Tanzania, Uganda and beyond. With a legacy of sustainable tourism and community engagement, Serena operates luxury resorts, boutique hotels and conference venues that blend local culture with international standards. As part of its growth strategy, Serena Hotels is expanding its footprint into emerging markets such as Kitale, creating new career opportunities for ambitious professionals seeking to shape the future of hospitality in Kenya.

Job Overview

The Hotel Revenue Management Analyst will play a pivotal role in optimizing room inventory, pricing strategies and distribution channels for Serena’s new Kitale property. Reporting to the Regional Revenue Director, the analyst will use data‑driven insights to maximize RevPAR, improve market share and support the hotel’s financial objectives. This position offers a unique chance to be at the forefront of revenue innovation while contributing to the broader mission of delivering exceptional guest experiences. For more information about our brand and culture, visit Kenya Job Search.

Key Responsibilities

• Analyze historical booking data, market trends and competitor pricing to develop dynamic rate structures.
• Collaborate with sales, marketing and front‑office teams to align promotional activities with revenue goals.
• Monitor and adjust room inventory across online travel agencies (OTAs), global distribution systems (GDS) and direct booking channels.
• Prepare daily, weekly and monthly revenue performance reports for senior management.
• Implement forecasting models to predict demand fluctuations and optimize staffing levels.
• Conduct regular audits of pricing accuracy and ensure compliance with brand standards.

Required Skills

• Strong analytical abilities with proficiency in Excel, Power BI or similar data visualization tools.
• Knowledge of hospitality revenue management systems such as OPERA, RevPAR Guru or IDeaS.
• Excellent communication skills to present findings to cross‑functional teams.
• Attention to detail and ability to work under tight deadlines.
• Strategic thinking with a customer‑centric mindset.

Education

A bachelor’s degree in Hospitality Management, Business Administration, Economics, or a related discipline is required. Professional certifications such as Certified Revenue Management Executive (CRME) are advantageous.

Experience

Applicants should have 3‑5 years of hands‑on experience in hotel revenue management, pricing analysis or a comparable role within the hospitality sector. Experience with boutique or upscale properties is preferred.

Salary

The compensation package ranges from SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. Performance‑based bonuses are offered to reward exceptional revenue growth.

Benefits

• Comprehensive health insurance for employee and dependents.
• Paid annual leave and sick leave in line with Kenyan labor law.
• Employee discount on hotel stays across Serena properties worldwide.
• Professional development allowance for certifications and conferences.
• Retirement savings plan (NSSF contribution).

Training

• On‑boarding program covering Serena brand standards, systems and revenue strategies.
• Continuous training workshops on advanced analytics, forecasting techniques and market segmentation.
• Mentorship from senior revenue managers across the region.

Working Environment

Serena Hotels offers a collaborative, multicultural workplace that values innovation, sustainability and employee well‑being. The Kitale hotel is situated in a vibrant community, providing a supportive environment for personal and professional growth.

Application Process

Interested candidates should submit an updated CV and a cover letter outlining their relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for interviews.

Equal Opportunity Statement

Serena Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability or sexual orientation. Join us and be part of a team that values your unique perspective and contributions.