Data Center Operations Manager Job Vacancy in Kakamega, Kenya – Technology
Job Description
Position: Data Center Operations Manager
Company: IBM Kenya
Location: Kakamega, Kenya
Experience: 5-7 years in data center operations, infrastructure management, or related IT services
Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline
Employment Type: Full-time
Industry: Technology
Department: Operations
Salary: SSP 150,000 – 250,000 per month
Vacancies:1
Company Overview
IBM Kenya, a subsidiary of the global technology leader IBM, has been driving digital transformation across East Africa for over three decades. With a strong focus on cloud computing, artificial intelligence, and enterprise solutions, IBM Kenya supports a diverse portfolio of clients ranging from multinational corporations to local startups. The company’s commitment to innovation, sustainability, and inclusive growth makes it a premier employer for technology professionals seeking to shape the future of IT infrastructure in Kenya and the broader region.
Operating state‑of‑the‑art data centers in Nairobi and expanding to strategic locations such as Kakamega, IBM Kenya provides reliable, secure, and scalable services that power critical business operations. The organization prides itself on a collaborative culture, continuous learning opportunities, and a dedication to delivering world‑class solutions that meet the evolving needs of its customers.
Job Overview
The Data Center Operations Manager will lead the day‑to‑day management of IBM Kenya’s new data center facility in Kakamega. This role is pivotal in ensuring optimal performance, high availability, and strict compliance with industry standards and security protocols. The manager will oversee a multidisciplinary team of engineers, technicians, and support staff, driving operational excellence while aligning with IBM’s global best practices. This position offers a unique opportunity to shape the infrastructure backbone that supports critical services for businesses across Kenya and the East African region.
Key Responsibilities
- Lead and supervise all data center operations, including power, cooling, networking, and security systems.
- Develop and enforce operational policies, standard operating procedures, and compliance frameworks aligned with ISO 27001 and Uptime Institute Tier standards.
- Monitor real‑time performance metrics, conduct capacity planning, and implement proactive measures to prevent downtime.
- Coordinate with IBM Global Services to integrate emerging technologies such as AI‑driven monitoring and automation tools.
- Manage vendor relationships, negotiate service level agreements, and oversee third‑party maintenance contracts.
- Ensure rigorous incident response, root‑cause analysis, and continuous improvement of disaster recovery plans.
- Lead a team of 20+ technical staff, providing mentorship, performance reviews, and career development pathways.
- Prepare detailed operational reports for senior leadership and external auditors.
Required Skills
- Strong knowledge of data center infrastructure, including power distribution, HVAC, and networking.
- Proficiency with monitoring platforms (e.g., IBM Spectrum, Nagios, SolarWinds).
- Experience implementing security frameworks and compliance standards.
- Excellent leadership, communication, and stakeholder management abilities.
- Analytical mindset with the ability to interpret complex data and drive actionable insights.
- Project management certification (PMP, ITIL) is a plus.
Education
A bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field is required. Advanced certifications such as Cisco CCNP, VMware VCP, or IBM Certified Specialist are highly desirable.
Experience
Applicants must have a minimum of five years of hands‑on experience managing data center operations, with at least two years in a supervisory or managerial capacity. Experience in large‑scale enterprise environments and exposure to cloud‑based infrastructure services will be considered an advantage.
Salary
The compensation package ranges from SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.
Benefits
- Comprehensive health and dental coverage.
- Retirement savings scheme with employer matching.
- Annual performance bonus.
- Generous paid time off and holidays.
- Employee assistance program and wellness initiatives.
Training
- Access to IBM’s global learning platform for continuous skill development.
- Certification sponsorship for industry‑recognized credentials.
- Leadership development workshops and mentorship programs.
- On‑the‑job training in emerging technologies such as edge computing and AI‑driven operations.
Working Environment
IBM Kenya offers a modern, secure, and collaborative workplace. The Kakamega data center features cutting‑edge facilities with 24/7 monitoring, ergonomic workstations, and a culture that encourages innovation and knowledge sharing. Employees benefit from flexible working arrangements, including remote work options for certain tasks.
Application Process
Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the IBM Kenya careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Kakamega facility.
https://ugandajobssearch.com/job-vacancy-uganda/
Equal Opportunity Statement
IBM Kenya is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.
