Job Description
Position: Salesforce CRM Solutions Architect
Company: Salesforce Kenya Limited
Location: Tinderet, Kenya
Experience: 3-5 years
Education: Bachelor’s Degree in Computer Science or related field
Employment Type: Full-time
Industry: Information Technology and Cloud Solutions
Department: Technology Solutions
Salary: 300,000 – 450,000 SSP
Vacancies:1
Company Overview
Salesforce Kenya Limited is a global leader in customer relationship management (CRM) solutions, empowering businesses to connect with customers through innovative cloud technologies. With a growing presence in East Africa, we are expanding our team in Tinderet to deliver cutting-edge CRM strategies tailored to local and international markets. Our mission is to drive digital transformation through scalable, secure, and user-centric cloud solutions.
Job Overview
As a Salesforce CRM Solutions Architect, you will design, implement, and optimize Salesforce platforms to meet the evolving needs of clients across Kenya. This role requires a deep understanding of Salesforce ecosystems, cloud integration, and data-driven decision-making. The ideal candidate will collaborate with cross-functional teams to deliver scalable CRM solutions that enhance customer engagement and operational efficiency.
Key Responsibilities
- Design and deploy customized Salesforce CRM solutions aligned with client business objectives
- Lead integration of Salesforce with third-party applications and enterprise systems
- Conduct technical assessments to identify process improvements and automation opportunities
- Provide training and documentation to ensure client teams maximize platform capabilities
- Monitor system performance and implement security best practices to protect client data
Required Skills
- Proficiency in Salesforce CRM platforms (Sales Cloud, Service Cloud, Marketing Cloud)
- Experience with cloud architecture and API integration
- Strong problem-solving skills with a focus on customer-centric solutions
- Excellent communication and stakeholder management abilities
- Knowledge of data privacy regulations (e.g., GDPR, Kenyan Data Protection Act)
Education
- Bachelor’s Degree in Computer Science, Information Systems, or related field
- Preferred certifications: Salesforce Certified Architect, AWS Cloud Solutions
Experience
- 3-5 years in CRM solution design or cloud technology implementation
- Proven track record in Salesforce project delivery
Salary
300,000 – 450,000 SSP per annum, commensurate with experience.
Benefits
- Comprehensive health insurance coverage
- Performance-based bonuses and stock options
- Professional development stipend for Salesforce certifications
- Flexible work arrangements and remote collaboration tools
- Employee wellness programs and mental health support
Training
- Ongoing Salesforce platform training and certification support
- Workshops on emerging cloud technologies and CRM trends
- Leadership development programs for high-potential employees
Working Environment
Our modern, tech-enabled workspace in Tinderet fosters collaboration and innovation. We prioritize work-life balance, diversity, and continuous learning. The role involves occasional travel to client sites across Kenya.
Application Process
Apply now at https://kenyajobsearch.com or visit https://www.tunisiajobsearch.com for international opportunities. Submit your CV and a cover letter detailing your Salesforce expertise and project experience.
Equal Opportunity Statement
Salesforce Kenya Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified candidates from all backgrounds are encouraged to apply.