Insurance Claims Analyst Job Vacancy in Nairobi, Kenya – Insurance

Job Description

Position:Insurance Claims Analyst

Company:Jubilee Insurance

Location:Nairobi, Kenya

Experience:2-4 years of experience in insurance claims processing

Education:Bachelor’s degree in Finance, Business Administration, or related field

Employment Type:Full-time

Industry:Insurance

Department:Claims Management

Salary:1,200,000 – 1,800,000 SSP per annum

Vacancies:1

Company Overview

Jubilee Insurance is a leading insurance provider in Kenya, offering a comprehensive range of life, health, and general insurance solutions to individuals and businesses across the country. With a legacy spanning over six decades, Jubilee has built a reputation for financial strength, innovative products, and exceptional customer service. The company operates under a robust regulatory framework and is committed to fostering a culture of integrity, inclusivity, and continuous improvement. As part of its strategic growth plan, Jubilee is expanding its claims management capabilities to enhance efficiency, reduce turnaround times, and improve policyholder satisfaction. This expansion creates exciting career opportunities for professionals who are passionate about the insurance sector and eager to contribute to a dynamic, forward‑looking organization. Jubilee Insurance is recognized for its investment in employee development, competitive compensation, and a supportive work environment that encourages collaboration and professional growth. Join Jubilee to be part of a team that drives excellence in the Kenyan insurance market and contributes to the broader economic development of the nation.

Job Overview

The Insurance Claims Analyst will play a pivotal role in evaluating, processing, and managing insurance claims submitted by policyholders. Reporting to the Claims Manager, the analyst will ensure that each claim is assessed accurately, in compliance with company policies and regulatory standards, and resolved within established service level agreements. This position requires strong analytical skills, attention to detail, and the ability to communicate effectively with claimants, brokers, and internal stakeholders. The analyst will also contribute to process improvement initiatives, leveraging data insights to enhance claim handling efficiency. By joining Jubilee Insurance, you will be part of a vibrant team dedicated to delivering superior service, supporting Kenya Jobs, and advancing your career within a reputable organization. For more information, visit our career portal.

Key Responsibilities

• Review and assess insurance claims for completeness, accuracy, and compliance with policy terms.
• Conduct investigations, gather supporting documentation, and liaise with claimants, medical providers, and third‑party assessors.
• Determine claim validity and calculate appropriate settlement amounts based on policy guidelines.
• Maintain detailed records of claim investigations, decisions, and communications in the claims management system.
• Collaborate with underwriting, legal, and finance departments to resolve complex or disputed claims.
• Monitor claim processing timelines to ensure adherence to service level agreements and regulatory requirements.
• Identify trends and patterns in claim data to recommend process enhancements and fraud detection measures.
• Provide exceptional customer service, addressing inquiries and delivering clear explanations of claim decisions.

Required Skills

• Strong analytical and problem‑solving abilities with a keen eye for detail.
• Excellent written and verbal communication skills.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to interpret insurance policy language and regulatory guidelines.
• Customer‑focused mindset with a commitment to service excellence.
• Effective time management and ability to prioritize multiple claims simultaneously.
• Team player who can collaborate across departments and contribute to continuous improvement initiatives.

Education

A Bachelor’s degree in Finance, Business Administration, Insurance, or a related discipline is required. Professional certifications such as Chartered Insurance Institute (CII) qualifications are advantageous but not mandatory.

Experience

Applicants should have 2‑4 years of hands‑on experience in insurance claims processing, preferably within a general insurance environment. Experience with claim investigation, settlement negotiation, and fraud detection is highly valued.

Salary

The successful candidate will receive a competitive salary ranging from 1,200,000 to 1,800,000 SSP per annum, commensurate with experience and qualifications. Performance‑based bonuses and annual salary reviews are part of the compensation package.

Benefits

• Comprehensive health and life insurance coverage.
• Retirement savings plan with employer contributions.
• Paid annual leave and statutory holidays.
• Professional development allowance and support for certifications.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering Jubilee’s policies, systems, and compliance standards.
• Continuous training workshops on claims investigation techniques and regulatory updates.
• Access to e‑learning platforms for skill enhancement and career progression.

Working Environment

The role is based in Jubilee’s modern Nairobi headquarters, featuring an open‑plan office with collaborative workspaces, meeting rooms, and a comfortable break area. The company promotes a flexible work culture, offering hybrid work arrangements where appropriate.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Jubilee Careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview.

Equal Opportunity Statement

Jubilee Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.