Insurance Claims Analyst Job Vacancy in Nakuru, Kenya – Insurance

Job Description

Position: Insurance Claims Analyst

Company: Jubilee Insurance

Location: Nakuru, Kenya

Experience: 2-4 years in insurance claims processing

Education: Bachelor’s degree in Business Administration, Finance, or related field

Employment Type: Full-time

Industry: Insurance

Department: Claims Management

Salary: SSP 120,000 – 180,000 per month

Vacancies:1

Company Overview

Jubilee Insurance is a leading insurance provider in Kenya with a strong regional presence across East Africa. Established over six decades ago, Jubilee has built a reputation for delivering comprehensive insurance solutions to individuals, SMEs, and large corporations. The company’s portfolio includes life, health, motor, property, and agricultural insurance, supported by innovative digital platforms that simplify policy management and claims processing. Jubilee’s commitment to customer centricity, financial stability, and community development makes it a top employer for professionals seeking a dynamic career in the insurance sector. As part of its growth strategy, Jubilee is expanding its claims operations in key growth markets, including Nakuru, to better serve the local community and enhance service delivery. This expansion creates exciting career opportunities for talented individuals who are passionate about risk management, customer service, and continuous improvement. Working at Jubilee means being part of a collaborative environment that values integrity, professionalism, and a forward‑thinking approach to insurance solutions. The company actively promotes diversity, inclusion, and professional development, ensuring that every employee can thrive and contribute to the organization’s success. For candidates looking for a rewarding role in Kenya Jobs, Jubilee offers a platform to develop expertise in claims management while contributing to the broader mission of protecting lives and assets across the region.

Job Overview

The Insurance Claims Analyst will join the Claims Management Department in Nakuru, supporting the end‑to‑end processing of insurance claims. This role is pivotal in ensuring timely, accurate, and fair settlement of claims, while maintaining compliance with regulatory standards and internal policies. The analyst will collaborate with underwriters, adjusters, and external partners to investigate claim details, assess liability, and recommend appropriate resolutions. The position offers a chance to work with cutting‑edge claims management software and contribute to process optimisation initiatives. For more information about Jubilee Insurance and its career opportunities, visit the main website at https://kenyajobsearch.com/. This role is ideal for professionals seeking to advance their careers in the insurance industry and make a tangible impact on customer satisfaction and risk mitigation.

Key Responsibilities

• Receive, log, and review incoming insurance claims across various product lines.
• Conduct thorough investigations, including gathering documentation, interviewing claimants, and liaising with third‑party service providers.
• Assess claim validity, calculate settlement amounts, and prepare detailed recommendation reports for senior management.
• Ensure compliance with Kenyan insurance regulations, company policies, and industry best practices.
• Maintain accurate claim records in the claims management system and generate regular performance metrics.
• Identify trends and potential fraud indicators, escalating suspicious cases to the Fraud Prevention Unit.
• Collaborate with underwriting and customer service teams to resolve complex claim issues and improve overall service quality.
• Participate in continuous improvement projects aimed at reducing claim processing time and enhancing customer experience.

Required Skills

• Strong analytical and problem‑solving abilities with attention to detail.
• Excellent written and verbal communication skills for interacting with claimants and internal stakeholders.
• Proficiency in claims management software and Microsoft Office Suite, especially Excel.
• Ability to interpret policy documents, legal terms, and regulatory guidelines.
• Customer‑focused mindset with a commitment to delivering high‑quality service.
• Effective time management and ability to handle multiple claims simultaneously.
• Team player who can collaborate across departments and contribute to a positive work culture.

Education

A Bachelor’s degree in Business Administration, Finance, Insurance, or a related discipline is required. Professional certifications such as the Chartered Insurance Institute (CII) qualifications or equivalent are advantageous but not mandatory.

Experience

Candidates should have 2‑4 years of hands‑on experience in insurance claims processing, preferably within a multi‑line insurance environment. Experience with motor or property claims is highly valued, as is familiarity with Kenyan insurance regulations.

Salary

The compensation package ranges from SSP 120,000 to SSP 180,000 per month, commensurate with experience and qualifications. The salary structure is competitive within the Kenyan insurance market and includes performance‑based incentives.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Professional development allowance for certifications and training.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering Jubilee’s policies, claims software, and regulatory framework.
• Continuous learning workshops on advanced claims investigation techniques.
• Access to online learning platforms for industry‑specific courses.
• Mentorship from senior claims managers to accelerate career growth.

Working Environment

The Nakuru office offers a modern, collaborative workspace equipped with the latest technology to support efficient claims processing. Employees enjoy a supportive culture that encourages knowledge sharing, innovation, and work‑life balance. Jubilee promotes a safe and inclusive environment where diverse perspectives are valued, and every team member is empowered to contribute to the organization’s success.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Jubilee Careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an assessment centre exercise.

Equal Opportunity Statement

Jubilee Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees, regardless of gender, ethnicity, disability, or background, can thrive. All qualified applicants will receive consideration for employment without regard to any protected characteristic.