Guest Service Waiter Job Position at Nairobi Hotel
Job Description
Guest Service Waiter – Sarova Stanley Hotel Kenya
Company: Sarova Stanley Hotel
Location: Nairobi, Kenya
Position: Guest Service Waiter
Employment Type: Full-Time
Industry: Hospitality & Tourism
Department: Food & Beverage Service
Reporting To: Restaurant Supervisor / F&B Manager
Company Overview
Sarova Stanley Hotel is one of Kenya’s most prestigious hospitality establishments, located in Nairobi’s central business district. As Kenya’s first luxury hotel, Sarova Stanley has built a reputation for exceptional guest experiences, premium dining services, and world-class hospitality standards.
Position Summary
Sarova Stanley Hotel is seeking a professional and customer-focused Waiter to join its Food & Beverage team. The successful candidate will be responsible for delivering exceptional dining experiences, ensuring efficient service, and maintaining high hospitality standards.
This opportunity is ideal for candidates seeking waiter jobs in Kenya and looking to build a long-term career in the hospitality sector.
Key Responsibilities
- Welcome guests warmly and escort them to their tables.
- Present menus and provide detailed information about food and beverage offerings.
- Take customer orders accurately and relay them to kitchen staff.
- Serve meals and beverages according to hotel service standards.
- Ensure timely delivery of orders and guest satisfaction.
- Handle guest inquiries and special requests professionally.
- Maintain cleanliness and organization of dining areas.
- Process bills and payment transactions accurately.
- Assist in setting up tables and banquet functions.
- Support restaurant operations during peak service periods.
- Comply with food safety and hygiene regulations.
- Work collaboratively with kitchen and front-of-house teams.
Candidates interested in hotel jobs in Nairobi and hospitality jobs in Kenya will gain valuable experience in a luxury hotel environment.
Educational Requirements
- Kenya Certificate of Secondary Education (KCSE) or equivalent.
- Certificate or Diploma in Hospitality Management, Food & Beverage Service, Tourism, or related field is preferred.
- Food handling certification is an added advantage.
Experience Requirements
- 1–3 years of experience in restaurants, hotels, resorts, or hospitality establishments.
- Previous experience in customer-facing roles is highly desirable.
- Experience serving international guests will be an advantage.
Professionals seeking restaurant jobs in Kenya and food service jobs in Nairobi are encouraged to apply.
Required Skills
- Excellent customer service abilities
- Strong communication skills
- Team collaboration
- Table service expertise
- Guest relationship management
- Food and beverage knowledge
- Time management
- Attention to detail
- Problem-solving capabilities
- Professional appearance and conduct
- Cash handling skills
- Hospitality etiquette
Salary & Benefits
- Monthly Salary: KES 45,000 – KES 70,000
- Service charge benefits
- Performance incentives
- Medical insurance
- Staff meals during shifts
- Uniform provided by the hotel
- Annual leave entitlement
- Career development opportunities
- Employee wellness programs
Individuals exploring full-time jobs in Kenya and customer service jobs in Nairobi will find this package attractive and competitive.
Training & Development
Selected candidates will receive professional training in:
- Fine dining service standards
- Guest engagement techniques
- Food safety and hygiene practices
- Upselling and sales techniques
- Customer complaint resolution
- POS system operations
- Hospitality communication skills
- Luxury guest service excellence
Candidates searching for hospitality careers in Kenya and hotel waiter jobs in Nairobi will benefit from structured career development programs.
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Professionals interested in jobs in Nairobi, jobs in Mombasa, and waiter vacancies in Kenya can regularly explore updated employment opportunities.
Work Environment
The position involves shift work, including weekends and public holidays. Employees will work in a fast-paced hospitality environment focused on delivering exceptional guest experiences.
Candidates seeking tourism jobs in Kenya, restaurant waiter jobs in Nairobi, and food and beverage jobs in Kenya are encouraged to apply.
For regional employment opportunities, interested applicants may also explore:
Professionals pursuing entry-level hospitality jobs in Kenya and luxury hotel jobs in Nairobi can build strong foundations for future advancement.
Additional international career resources are available at:
Individuals searching for guest service jobs in Kenya, hotel careers in Nairobi, and front-of-house jobs in Kenya will find this role highly rewarding.
For broader African employment opportunities, candidates may also review:
This opportunity is particularly suitable for applicants interested in jobs in Kenya, jobs in Kisumu, jobs in Nakuru, waiter jobs in Nairobi, restaurant careers in Kenya, food service careers in Nairobi, and hospitality industry jobs in Kenya.
Application Requirements
Interested applicants should submit:
- Updated CV/Resume
- Cover Letter
- Academic Certificates
- Professional Hospitality Certifications (if available)
- Two Professional References
Only shortlisted candidates will be contacted for interviews.
