Customer Success Manager Job Vacancy in Lodwar, Kenya – Software and SaaS | Oracle Kenya

Job Description

Position: Customer Success Manager

Company: Oracle Kenya

Location: Lodwar, Kenya

Experience: 5+ years of experience in client relationship management or SaaS account management

Education: Bachelor’s Degree in Business Administration, Information Technology, or a related field

Employment Type: Full-time

Industry: Software and SaaS

Department: Client Relations

Vacancies: 1

Company Overview

Oracle is a global leader in cloud technology, enterprise software, and database management. In Kenya, Oracle continues to drive digital transformation across various sectors, providing robust solutions that empower businesses to scale efficiently. As part of our mission to innovate, we are expanding our footprint in emerging markets to ensure that businesses in every region have access to world-class technology. We are committed to fostering a culture of excellence and continuous learning, making us one of the most sought-after employers for professionals seeking career opportunities in Kenya.

Our presence in the region focuses on delivering high-performance cloud infrastructure and integrated applications. We believe in empowering our clients through data-driven insights and seamless user experiences. By joining Oracle, you become part of a global network of innovators dedicated to solving the world’s most complex business challenges through cutting-edge software solutions.

Job Overview

We are seeking a highly motivated and strategic Customer Success Manager to join our growing team in Lodwar. This role is critical in ensuring that our clients achieve their desired outcomes while using Oracle’s suite of cloud-based products. You will act as a trusted advisor, guiding clients through the implementation, adoption, and optimization of our software solutions. This is a premier job vacancy in Kenya for professionals who excel at building long-term relationships and driving product value.

The successful candidate will be responsible for reducing churn, increasing product adoption, and identifying opportunities for expansion within existing accounts. You will work closely with technical teams and sales executives to ensure a holistic approach to client satisfaction. For more information on available roles, visit https://kenyajobsearch.com.

Key Responsibilities

• Develop and execute strategic success plans for a diverse portfolio of enterprise clients.
• Monitor client health scores and proactively intervene to prevent churn or low adoption rates.
• Conduct regular business reviews to demonstrate the value and ROI of Oracle software solutions.
• Collaborate with the product development team to communicate client feedback and feature requests.
• Identify opportunities for upselling and cross-selling new modules or services to existing clients.
• Lead the onboarding process for new clients to ensure a smooth transition to our cloud ecosystem.

Required Skills

• Exceptional communication and presentation skills for high-level stakeholder engagement.
• Strong analytical ability to interpret usage data and translate it into actionable insights.
• Proficiency in CRM software and project management tools.
• Deep understanding of SaaS business models and customer lifecycle management.
• Problem-solving mindset with a focus on client-centric solutions.

Education

A minimum of a Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related discipline is required. An MBA or professional certification in Customer Success Management is highly preferred.

Experience

Candidates must demonstrate at least five years of experience in a client-facing role within the technology or software industry. Proven track record of managing high-value enterprise accounts and driving product adoption is essential. Experience working in remote or decentralized locations is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness insurance package.
• Flexible working arrangements and remote work options.
• Professional development and certification reimbursement.

Explore more career paths at https://eritreajobsearch.com/.

Training

• Comprehensive onboarding program covering Oracle’s product suite.
• Ongoing advanced training in strategic account management.
• Access to internal Oracle University certification courses.

Working Environment

The working environment at Oracle is dynamic, inclusive, and highly collaborative. We foster a culture where every voice is heard and innovation is encouraged. While this role is based in Lodwar, you will be part of a global team, utilizing digital collaboration tools to stay connected with colleagues across different time zones. We prioritize a healthy work-life balance and provide the tools necessary for success in a modern, digital-first workplace.

Application Process

Interested candidates should ensure their CV is updated and highlights their achievements in client retention and growth. Applications will be reviewed based on experience, skills, and cultural fit. Please visit https://eritreajobsearch.com/job-vacancy-eritrea/ for more details on how to submit your application through our official portal.

Equal Opportunity Statement

Oracle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are hiring in Kenya to build a team that reflects the diversity of the communities we serve.